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| Services OverviewHosting Services24 x 7 x 365 Support |
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Advanced Hosting Center
- Sophisticated security system with two fully independent secure zones
- Tightly-monitored, card-controlled access with logging
- Functional NOC with full system monitoring capabilities
- FM-200 fire-suppression system
- Two-hour, fire-rated drywall
- Air-sealed server room
- Universal UPS protection
- Redundant HVAC (heating / vent / air conditioning) system with humidity control
- Temperature control alarm
- Water detection alarm
- Raised floors in the server room
- No outside walls on the data centre
High Availability
- Connectivity
- Combined 30Mbps total dedicated bandwidth (scalable to 300Mbps)
- Three independent Internet Service Providers (ISPs)
Topology
- BGP peering with three ISPs using Cyence's private IP block
- 100Mbps Full-duplex internal network
- Redundant firewalls configured for fail-over
Security & Maintenance Features
- Physical and logical separation of advanced hosting center networks from all other environments
- Dedicated management Network for backup/restore and monitoring
- Triangulated monitoring of web services, databases and network infrastructure devices
- Service Level Agreement (SLA) management reporting
- Intrusion Detection System (IDS) alerting
- SNMP-based near-real-time resource monitoring
Server Configurations
Web Servers
- Dual 32-bit and 64-bit Intel Xeon processors models
- 4 GB+ RAM
- RAID1 configured, hot-swappable local disks
- Redundant hot-swappable power supplies and fans
Database Servers
- 2, 4, and 8 Intel Xeon processors in 32-bit, x64, and IA64 models
- 4-20 GB RAM
- RAID1, RAID5, and RAID10 Hot-swap local disks
- Redundant hot-swappable power supplies and fans
- Hot-swappable PCI slots and memory
Database Clusters
- Active-Passive cluster configuration
- Storage Area Network (SAN)-based shared cluster storage
- 4 possible heartbeat paths to prevent unnecessary fail-over
- Top-of-the-line hardware
Storage Area Network
- RAID1, RAID5, and RAID10 configurations
- High-speed SCSI-over-Ethernet 1-Gigabit Full-Duplex server-to-SAN connection
- Redundant "crossover" fibre switch topology
- Single-chassis, fully-redundant SAN controller
- Dedicated for database servers only
Backup System
- Two fully-redundant disk-to-disk backup servers with an expandable 6.5 terabytes of capacity each
- Primary backup server located offsite to provide disaster recovery
- Complete data backups maintained for 74 months
ExpressOS™Surround Systems
- Enterprise Application Integration server (for backend and credit bureau interfaces)
- Static content servers
- Document Generation system
- Fax server
- Crystal Reports Enterprise server / SQL 2005 Reporting server
- Mail-relay server for application-based email
- Interface support
Backend Connectivity
- Secured, monitored DMZ for backend connections
- VPN tunnels using AES-256 byte encryption between backend networks
- Dedicated Frame relay circuits
Human Resources
- Systems/Internet engineers
- Database Administrators
- Network Engineers
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