Sunday April 20th, 2008
1:00 pm - 1:30 pm Tee Time
Golf at Jacaranda Golf Club (Optional)
Plantation, FL
Hosted by Cliff Thorburn
If you would like to golf please let Leah know in order to reserve your spot!
Green Fees $182.00 (US)
8:00 pm Welcome Reception
Hosted by Peter Hyne, CEO, Cyence
Monday April 21st, 2008
7:00 am - 8:00 am Hot Buffet Breakfast
8:00 am -8:30 am Welcome and ECAB Overview
Greg McIntosh, President, Cyence
8:30 am - 9:30 am Product Vision
David Boswell, Executive Director, Product & Services, Cyence
9:30 am - 11:00 am Client Presentation
TBA
11:15 am - 3:30 pm

Lunch & Team Building Event

Everglades Boat Tour & Photo Scavenger Hunt

No trip to South Florida would be complete without seeing a portion of the 800 square miles of unspoiled wilderness known as the Everglades. This fresh water "river of grass" provides habitat and protection for endangered and threatened species such as the American alligator and a variety of birds and fish.
Exploration begins with a 60-minute ride on a state-of-the-art airboat. Each airboat holds about 24 to 30 people and is covered to protect guests from the harsh sun and possible rain. Powered by a big block Cadillac engine with and aircraft
propeller, it gently glides over the water and through the grasses. During the ride, the guide will stop occasionally to speak about the ecological system of the Everglades, answer questions and point out some of the indigenous plant and animal life.

6:00 pm

Customer Appreciation Dinner
Aboard the Venetian Lady Yacht

Join us for cocktails, dinner and entertainment aboard the luxurious Venetian Lady

Tuesday April 22nd, 2008
8:00 am - 9:00 am Hot Buffet Breakfast
9:00 am - 10:00 am

Quality First
Don Armstrong, Manager, Quality Assurance and Application Support Desk

10:00 am - 11:00 am

Circle of Excellence Roundtable Discussion
David Boswell, Executive Director, Product & Services, Cyence

11:00 am - 12:00 pm

Advanced Techniques, Tricks & Tips
David Boswell, Executive Director, Product & Services, Cyence

12:00 pm - 1:00 pm

Lunch

1:00 pm - 3:00 pm

TRACK # 1
Executive Track
Greg McIntosh, President
Wes Dean, COO


Managing Growth
Operational Improvements
References & Referrals
ECAB Feedback
Other Feedback

TRACK # 2
Product Administration Track
Dennis Sheen,
Manager Product Delivery


Faxing
Document & Tokens
Credit Gateway
Financials
Top 10 things you didn’t know ExpressOS could do